By posting and confirming a part-time job on troopers.com.my, clients agree to the following cancellation terms:
1. Standard Cancellation Policy
- Clients may cancel a confirmed part-time job without penalty if the cancellation is made more than 24 hours prior to the scheduled job start time.
- Cancellations must be submitted in writing via the Troopers platform, email, or official communication channels.
2. Late Cancellation Policy (Under 24 Hours)
- Any cancellation made within 24 hours of the job start time will incur a 100% cancellation fee.
- Cancellations must be submitted in writing via the Troopers platform, email, or official communication channels.
3. No-Show or On-Site Cancellation
- If a client cancels after the part-timer has arrived on-site or fails to notify of cancellation at all, the 100% fee still applies, and additional charges may be incurred for transportation or inconvenience.
4. Exceptions
- TROOPERS reserves the right to waive or adjust the cancellation fee in cases of proven emergencies or force majeure (e.g., natural disasters, government-imposed restrictions), subject to proper documentation.
5. Billing and Payment
- The cancellation fee will be reflected in the client’s invoice and deducted from prepaid credits or billed directly, depending on the agreed payment arrangement.
