A hotel receptionist is the face of a hotel, providing essential guest services, handling reservations, and ensuring smooth hotel operations. Whether you're looking for hotel receptionist jobs in Malaysia, considering a hotel receptionist job part-time, or hiring a front desk receptionist, this guide covers everything from hotel receptionist salary Malaysia insights to job descriptions, skills, and the best hiring solutions with TROOPERS.

Hotel Receptionist Job Description

A hotel receptionist job description typically includes:

✅ Greeting guests and assisting with check-in and check-out.

✅ Handling reservations and cancellations via hotel booking systems.

✅ Processing payments and issuing invoices or room keys.

✅ Providing customer service by answering guest inquiries and addressing complaints.

✅ Coordinating with housekeeping and concierge to ensure guest satisfaction.

✅ Managing administrative tasks, such as answering phone calls and keeping records updated.

A front desk receptionist must be organized, customer-focused, and detail-oriented to ensure excellent guest experiences.

Hotel Receptionist Salary in Malaysia

One of the most frequently asked questions is: What is the hotel receptionist salary in Malaysia?

Average Hotel Receptionist Salary Malaysia (2025)

💰 Entry-Level (0-2 years experience): RM 2,000 - 2,500 per month

💰 Mid-Level (3-5 years experience): RM 2,500 - 3,500 per month

💰 Senior/Front Office Supervisor: RM 3,500 - 4,500 per month

For a hotel receptionist job part-time, salaries typically range between RM 10-15 per hour, depending on experience, hotel size, and shift timing.

🚀 Additional Perks & Benefits:

✔️ Some hotels provide meal allowances, uniform stipends, and bonuses.

✔️ Night shift receptionists may earn higher pay due to late-hour allowances.

If you're looking for part-time hotel receptionist jobs, TROOPERS provides a seamless solution to connect with employers offering flexible shifts.

What Does a Hotel Receptionist Do?

A hotel receptionist's daily tasks revolve around guest interactions and hotel operations.

🔹 Check-in & Check-out: Manage guest arrivals and departures.

🔹 Customer Service: Answer guest queries, assist with special requests.

🔹 Reservation Management: Process bookings, cancellations, and modifications.

🔹 Security & Compliance: Verify guest IDs, follow hotel policies.

🔹 Communication & Coordination: Liaise with housekeeping, F&B, and other departments.

Being a front desk receptionist requires attention to detail, strong communication skills, and problem-solving abilities.

What is the Role of a Receptionist in a Hotel?

A hotel receptionist’s role includes the following key responsibilities:

Primary Duties of a Hotel Receptionist

• Customer Service – Be the first point of contact for guests.
• Administrative Support – Handle paperwork, emails, and calls.
• Reservation & Payment Handling – Manage room bookings and financial transactions.
• Problem-Solving – Address guest complaints and offer solutions.
• Team Collaboration – Work with other departments to ensure smooth hotel operations.

A great receptionist must be patient, professional, and have excellent multitasking skills.

What Skills Do You Need for a Hotel Receptionist?

To succeed in hotel receptionist jobs, you need a mix of technical skills and soft skills.

Essential Skills for a Hotel Receptionist

✔️ Excellent Communication – Speak clearly and professionally; multilingual ability is a plus.

✔️ Customer Service – Handle guest inquiries with patience and politeness.

✔️ Multitasking & Time Management – Manage guest requests efficiently.

✔️ Technical Skills – Use PMS systems like Opera, Fidelio, or Cloudbeds.

✔️ Problem-Solving – Handle complaints and booking issues calmly.

✔️ Professionalism & Grooming – Maintain a well-presented and friendly demeanor.

Most hotels provide on-the-job training, but having prior experience in customer service or hospitality is an advantage.

Why TROOPERS is the Best Platform for Hiring Hotel Receptionists

If you’re an employer looking for part-time hotel receptionists, TROOPERS is Malaysia’s #1 flexible hiring platform.

Why Choose TROOPERS?

✅ Large Talent Pool – Over 250,000+ part-timers ready to work.

✅ AI Matching – Instantly connects you with the best candidates for your hotel.

✅ Flexible Hiring – Hire weekend, night shift, or temporary receptionists.

✅ Seamless Payroll Management – TROOPERS handles payment processing and compliance.

How to Hire a Hotel Receptionist on TROOPERS

1️⃣ Post a Job – Specify your hotel’s needs and schedule.

2️⃣ AI Matching – TROOPERS finds top candidates instantly.

3️⃣ Review & Hire – Select and onboard your preferred receptionist.

4️⃣ Automated Payroll & Scheduling – TROOPERS handles all admin tasks.

By using TROOPERS, hotels save time, reduce hiring costs, and ensure quality hires.

Final Thoughts

Finding hotel receptionist jobs in Malaysia or hiring the best front desk receptionists is easier than ever with TROOPERS. This guide answers key questions:

✔️ Hotel receptionist salary Malaysia insights

✔️ Hotel receptionist job description breakdown

✔️ Hotel receptionist job part-time opportunities

✔️ How to be a good hotel front desk receptionist

✔️ What skills do you need for a hotel receptionist?

For the best hotel staffing solutions, TROOPERS is the most reliable platform in Malaysia.

👉 Post a Job or Apply for a Receptionist Role Today! Visit TROOPERS