Finding reliable and skilled waiters and waitresses in Malaysia can be challenging, especially for restaurants, event organizers, and catering businesses looking for part-time staff. Whether you need extra hands for a high-end banquet, a wedding reception, or a bustling café, hiring the right waiter/waitress is essential for ensuring excellent customer service.

In this guide, we will explore the best ways to hire part-time waiters and waitresses in Malaysia.

How Much Are Waiters Paid in Malaysia?

• The hourly wage for waiters and waitresses in Malaysia ranges between RM 10–15, depending on experience and establishment type.
• For full-time waiters, monthly salaries typically range from RM 1,800–2,500, with higher pay for experienced staff or those working in high-end restaurants.
• Service charge and tips can further increase overall earnings, especially in fine dining establishments.

How Much to Tip a Buffet Waitress in Malaysia?

• Service charge in Malaysia is typically 10%, which is automatically added to the bill in most restaurants, including buffets.
• Additional tipping is optional but appreciated. If you receive excellent service, a tip of RM 5–10 per person is a generous way to show appreciation.
• Unlike in some countries, tipping is not mandatory in Malaysia, but it is always welcomed for outstanding service.

How to Get a Waiter's Attention Politely

When dining in a restaurant, getting a waiter’s attention efficiently and respectfully is essential for a smooth dining experience. Here’s how to do it:

• Make eye contact and raise your hand slightly – This is the most professional and widely accepted method.
• Use a polite phrase like “Excuse me” when they are nearby – Avoid shouting or snapping fingers, as this is considered rude.
• Wait for an appropriate moment – Avoid interrupting when they are busy with another table.
• Use the call button – Many modern restaurants in Malaysia have call buttons on tables for convenience.

What Are the Duties and Responsibilities of a Waiter?

A waiter or waitress plays a crucial role in any food and beverage establishment. They are responsible for customer interactions, order accuracy, and ensuring a smooth dining experience. A great service team can lead to higher customer satisfaction, better reviews, and increased return visits.

Key Responsibilities of Waiters & Waitresses

Before hiring, it’s important to understand the key responsibilities of F&B staff. You can learn more about the different roles and responsibilities of F&B staff in this detailed guide.

Some essential duties include:

• Greeting and seating guests – Providing a warm welcome and escorting guests to their tables.
• Taking and serving orders – Accurately recording orders and delivering food and beverages in a timely manner.
• Writing down orders correctly – Using shorthand or numbered systems to ensure accuracy.
• Delivering Exceptional Customer Experiences – First impressions matter in the hospitality industry.
• Ensuring Operational Efficiency – Managing orders, coordinating with kitchen staff, and maintaining cleanliness.
• Handling Guest Complaints – Resolving issues professionally to maintain customer satisfaction.
• Maintaining Cleanliness & Hygiene – Adhering to Malaysia’s strict health and safety standards.
• Processing payments and clearing tables – Handling bills efficiently and preparing tables for the next guests.

How to Be a Waitress (Even With No Experience)

If you're new to the industry, here’s how you can start your career as a waitress:

Steps to Becoming a Waitress:

• Gain Basic Knowledge – Learn common menu items, customer service skills, and restaurant terminology.
• Practice Carrying Trays & Handling Orders – Being able to carry multiple plates or a tray with drinks is an essential skill.
• Observe Experienced Waitstaff – If possible, shadow an experienced waiter to understand best practices.
• Develop Good Communication Skills – Clear communication with customers and kitchen staff is essential for efficient service.
• Apply for Entry-Level Roles – Many restaurants in Malaysia hire part-time waitresses with no experience, providing on-the-job training.
• Dress Professionally & Be Punctual – Show up well-groomed, on time, and with a positive attitude to make a good impression.

Writing Down Orders as a Waitress

To avoid mistakes and ensure accuracy when taking orders, follow these tips:

• Use a Notepad – Even experienced waitstaff write down orders to avoid confusion.
• Develop a Shorthand System – Use abbreviations for common items (e.g., “ICLT” for iced lemon tea).
• Repeat the Order Back – Confirm with customers before sending the order to the kitchen.
• Organize Orders by Table Number – Keep track of each table’s specific requests.

Demand for Waiters & Waitresses in Malaysia

• The F&B industry contributes over 1% to Malaysia’s GDP and employs over 200,000 workers, with waitstaff making up a significant portion.
• Due to high turnover rates in the industry, the demand for part-time waiters and waitresses remains high, especially during peak periods like Chinese New Year and Christmas.

Best Places to Hire Waiters & Waitresses in Malaysia

TROOPERS – The Most Reliable Option for Part-Time Waiters & WaitressesTROOPERS is the go-to platform for businesses looking to hire experienced waiters and waitresses in Malaysia. TROOPERS specializes in providing fully vetted, trained, and professional service staff for F&B businesses and events.

Why Choose TROOPERS?

• Pre-Vetted Talent – Every staff member is screened and trained.
• Flexible Hiring – Businesses can book waiters and waitresses for single shifts or recurring roles.
• Seamless Booking – Easy-to-use platform for scheduling and managing staff.
• Reliable & Punctual Staff – No last-minute cancellations or unqualified hires.
• Competitive Pricing – Transparent pricing with no hidden fees.

Businesses that use TROOPERS enjoy hassle-free staffing with a pool of experienced waiter/waitress candidates available on demand.

Conclusion

Hiring waiters and waitresses in Malaysia doesn’t have to be a challenge. Whether you need part-time staff for a single event or ongoing roles, TROOPERS offers the best, most reliable solution.

Book experienced waitstaff today on TROOPERS!

For more insights on event staffing, check out our blog on why reliable serving staff is key to event success.