📅 Effective 3 August 2026
An earning adjustment may be applied in certain circumstances, such as cancelling a confirmed shift less than 72 hours before the shift starts without valid supporting proof, or failing to attend a confirmed shift.
Cancelling 3+ days (72+ hours) in advance? No earning adjustment applies.
🧮 Earning Adjustment Calculation
25% of the basic earnings for the affected shift will be adjusted from your Available Earnings.
If the basic earnings for that shift is RM0, a flat adjustment of RM25 applies instead.
A quick visual breakdown of how your balance is affected.
The adjustment amount will automatically be adjusted from your Available Earnings.
You can still apply for, get hired for, and work future shifts as normal. You are never blocked from working.
If your current balance isn't enough to cover the earning adjustment, your balance may go negative.
You cannot withdraw earnings while negative. It clears automatically once future shifts bring you back above RM0.
Think an earning adjustment was applied unfairly? Here's exactly how to appeal it.
Collect evidence, e.g. a doctor's note, medical cert, app issue screenshots, or emergency documents.
My Jobs → The affected shift → Submit a Dispute. Attach valid supporting proof and provide an explanation to support your request.
We will notify you of the outcome through your registered email address.
Important: A direct chat message to a recruiter alone cannot reverse an earning adjustment. It MUST go through the official Dispute Form.
A few simple habits make it easier to manage your confirmed shifts.
Before accepting a shift, double-check your personal schedule to make sure you're 100% available.
Keep notifications turned ON so you never miss an upcoming shift alert.
Clients rely on you once a shift is locked in. Planning ahead keeps your profile strong and your payout safe!
We're happy to walk you through your specific situation. Just reach out.
✉️support@troopers.com.my
