© {year} TROOPERS. All Rights Reserved.
Every feature we build has one goal: to make your work experience more secure, fair and rewarding.
Terms and conditions apply.
Get back up to 50% of your shift salary if a verified client cancels less than 24 hours before your shift starts
(T&C apply)
We only post checked and verified jobs. If a job is proven illegitimate after investigation, you may receive up to 100% salary reimbursement
(T&C apply).
Our team helps coordinate jobs behind the scenes – from shift reminders to last-minute updates – so you always know where to be, when to start, and what to do.
We keep Troopers Academy running with updated lessons, role guides and tips, so you can learn faster, work better, and grow your rating over time.
We invest in platform and server upkeep so the app stays stable, secure, and fast, even during peak periods – helping you apply, check in, and withdraw earnings with fewer issues.
Get back up to 50% of your shift earnings if a verified client cancels less than 24 hours before your shift starts. You will always get paid on time.
(T&C apply)
We only post legitimate jobs to build a safe working environment for all Troopers. If a job is proven to have unsafe work conditions, after investigation, you may receive up to 100% of your earnings as compensation
(T&C apply).
Our team helps coordinate your rosters and assists you remotely throughout your job so you always know where to be, when to start, and what to do.
We prepare the latest SOPs, role guides and tips, so you can learn faster, work better, and grow your resume with us
We invest into technology so we can innovate the on the latest tech to help you earn fast, ensure the app stays stable and secure while you work
Starting 2 April 2026, a 2% 0% Platform Fee applies to every completed shift on Troopers. We are having a free introductory period where we will waive this platform fee until 30 April 2026.
• The fee is only charged when you complete a shift
• It is automatically deducted from your earnings for that shift
• The total shift earnings after the 2% 0% fee deduction is what you’ll see in your Troopers app as your earnings
The Platform Fee is a small 2% charge on your shift earnings. It helps Troopers keep the app running smoothly, protect your jobs, and offer better support and features over time. T&Cs apply. We are having a free introductory period where we will waive this platform fee until 30 April 2026.
The fee is only charged when you complete a shift. If you don’t complete the shift, no Platform Fee is deducted for that job.
The fee is 2% of your basic shift earnings.
Example:
You can see this breakdown in your Earnings History or Earnings Summary. However, we are having a free introductory period where we will waive this platform fee until 30 April 2026.
The rate shown on the Job Details page is your basic earnings for the shift. The 2% fee is deducted after you complete the job, similar to other platforms that charge a service fee. However, we are having a free introductory period where we will waive this platform fee until 30 April 2026
The Platform Fee helps Troopers to (T&Cs apply):
No, the platform fee is only charged on completed shift earnings. If the client cancels less than 24 hours before start time and it qualifies, Work Guarantee may pay you up to 50% of your shift rate as inconvenience compensation (T&Cs apply).
If you cancel or no-show, you will not earn from the shift and platform fee does not apply. However, your ratings and future opportunities may be affected according to Troopers’ policies.
No. The Platform Fee is charged on your basic shift earnings only. It does not apply to things like, claims, reimbursements or approved allowances (unless stated otherwise in the job).
Yes. Troopers may adjust the Platform Fee in future, but we will give you at least 30 days’ notice through the Troopers App and/or official channels before any change takes effect.
You can check in the app:
Profile → Earnings History → Transaction
No. The Platform Fee is part of using the Troopers App and its services. However, the protections and improvements it supports are designed to give you more value.
Yes. Platform Fee is determined by the shift start date, not the application or confirmation date. Any shift starting on or after 1 May 2026 will incur the fee. All shifts occurring in April remain fee-waived.
Yes. You can view and download these details directly within your Earnings Statement in the app.
Yes. The fee is transaction-based. Because each job is processed as a separate engagement, the fee will be applied to the gross earnings of every individual shift you complete.
Yes. If a job is cancelled after check-in and you receive a payout, the Platform Fee will be applied to that earned amount.
Yes. The Platform Fee is deducted from your earnings and certain reimbursements only.
Please reach out to our support team immediately. Navigate to Contact Us → Other Enquiries and submit a ticket. Ensure you attach a screenshot of your Earnings Statement or other evidence of the discrepancy for a quicker resolution.
If a technical glitch results in an overcharge or an incorrect deduction, we will investigate the incident. Once the error is verified, a full refund of the disputed fee will be credited back to your account.
Work Guarantee is a protection that helps you when a verified client cancels your shift too close to the start time. It is meant to reduce your loss when you have already planned your time for the job.
You may be entitled to compensation if:
If all conditions are met, you may receive up to 50% of the shift rate as inconvenience compensation.
If approved, the amount will be:
This compensation is paid by Troopers, not deducted from your earnings.
In many cases, Troopers will review cancellations automatically. However, if you feel you are entitled and did not receive anything:
Our team will investigate and update you on your status
No. Work Guarantee only applies when the client cancels under the agreed conditions. If you cancel the shift, arrive late, do not show up, You are not entitled to inconvenience compensation, and further action may be taken according to Troopers’ policies.
